1. Introduction
These Terms of Service (“Terms”) govern your access to and use of ReviewRise, including our website, software, tools and related services.
ReviewRise is operated by an independent individual based in India (“ReviewRise”, “we”, “us” or “our”).
By accessing our website, creating an account, purchasing a subscription or using our services, you agree to these Terms.
If you use ReviewRise on behalf of a business or organization, you confirm that you are authorized to accept these Terms on its behalf.
If you do not agree with these Terms, you must not use the services.
2. Description of Services
ReviewRise provides software and related tools designed to help businesses request genuine customer feedback.
Depending on the subscription and features available, the services may include:
- Customer contact management.
- Customer data imports.
- Automated review-request workflows.
- SMS or WhatsApp review requests.
- Personalized messaging.
- Google review links.
- Message delivery tracking.
- Review-link click tracking.
- Usage analytics.
- Account and subscription management.
Features may change over time. Some features may be introduced, modified, suspended or discontinued.
ReviewRise is not affiliated with, endorsed by or operated by Google LLC.
Google, Google Maps and Google Business Profile are trademarks of Google LLC.
3. Eligibility and Business Use
ReviewRise is primarily intended for businesses and individuals acting on behalf of businesses.
You must:
- Provide accurate account information.
- Have authority to represent the business associated with your account.
- Keep your login credentials secure.
- Use the services only for lawful purposes.
- Keep your business and billing information accurate.
You are responsible for activities performed through your account.
You must notify us promptly if you suspect unauthorized access.
4. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials.
You must not:
- Share account access in a way that compromises security.
- Attempt to access another customer’s account.
- Circumvent authentication or security controls.
- Use the service to interfere with other users.
- Reverse engineer or attempt to exploit the platform.
We may suspend access where we reasonably believe an account has been compromised or is being used unlawfully.
5. Subscription Plans and Fees
Certain ReviewRise features may require a paid subscription.
Plan details, pricing, usage allowances and billing intervals will be displayed on our website or checkout page.
Unless otherwise stated:
- Subscriptions are billed according to the selected billing interval.
- Applicable taxes may be added.
- Messaging usage may be subject to separate limits or charges.
- Longer SMS messages may consume multiple message segments.
- Usage beyond included allowances may be restricted or charged separately where disclosed.
You authorize the selected payment provider to process payments according to the subscription you select.
We may change subscription prices with reasonable advance notice. Price changes will generally apply to subsequent billing periods.
Specific refund and cancellation conditions will be displayed during checkout or in the applicable order terms.
Nothing in these Terms removes rights that cannot legally be excluded.
6. Cancellation and Account Suspension
You may cancel your subscription through the available account settings or by contacting us.
Unless otherwise stated, cancellation prevents future renewals but does not automatically refund amounts already paid.
We may suspend or terminate access where:
- You violate these Terms.
- You use ReviewRise for unlawful messaging.
- You submit unauthorized customer data.
- You attempt to manipulate reviews.
- You fail to pay applicable fees.
- Your activities create security, legal or operational risks.
Where reasonably possible, we will provide notice and an opportunity to address the issue.
We may immediately restrict access where necessary to prevent harm, unlawful activity or security incidents.
7. Customer Data and Messaging Responsibilities
You remain responsible for the customer information and instructions you submit to ReviewRise.
You represent and warrant that:
- You have a lawful basis to collect and use the information.
- You have obtained all required permissions and consents.
- Your customer contact lists are accurate and lawfully obtained.
- You have permission to request communications on behalf of your business.
- You will honour all applicable opt-out requests.
- You will not upload purchased, scraped or unlawfully obtained contact lists.
- You will comply with applicable privacy, telecommunications and anti-spam laws.
You must maintain appropriate records of consent and provide evidence when reasonably requested.
You are responsible for determining whether a particular communication is permitted under the laws applicable to your business and the recipient.
ReviewRise may refuse, pause or restrict messaging campaigns that appear unlawful or inconsistent with our policies.
8. Messaging and Opt-Outs
Where messaging functionality is available:
- Messages may be sent through third-party providers.
- Delivery is subject to carrier and provider availability.
- Messages may be delayed, filtered or rejected.
- ReviewRise does not guarantee delivery of every message.
Customers must be able to withdraw permission to receive messages where required.
You must not attempt to bypass opt-outs or contact individuals who have been suppressed from further communications.
ReviewRise may maintain suppression records to prevent future unwanted messages.
9. Review Integrity and Google Policies
ReviewRise is intended to facilitate genuine and unbiased customer feedback.
You must not use the service to:
- Create or purchase fake reviews.
- Generate reviews from individuals without genuine customer experiences.
- Offer discounts, gifts, payments or other incentives in exchange for reviews.
- Offer incentives for changing or removing negative reviews.
- Filter customers based on satisfaction or predicted review sentiment.
- Ask only happy customers to leave public reviews.
- Discourage or suppress honest negative feedback.
- Require specific star ratings, keywords or wording.
- Impersonate customers or post reviews on their behalf.
- Manipulate Google Business Profile ratings or rankings.
You may request honest feedback from real customers who have had genuine experiences with your business.
All customers must be free to express their honest opinions.
We may suspend campaigns or accounts that violate this section.
10. No Guarantee of Reviews or Rankings
ReviewRise provides tools to facilitate review requests.
We do not guarantee:
- That a customer will submit a review.
- A specific number of reviews.
- A particular average rating.
- Improved Google Maps rankings.
- Increased website traffic.
- Increased sales or revenue.
- That Google will publish or retain any particular review.
Review-link clicks are not proof that a review has been submitted.
Google independently controls its review systems, moderation and ranking processes.
11. Your Data and Our Processing
You retain ownership of the business information and customer data you submit.
You grant ReviewRise a limited right to process that information solely as necessary to:
- Provide the services.
- Operate the platform.
- Maintain security.
- Provide support.
- Meet legal obligations.
- Enforce these Terms.
We do not sell your customer contact lists or use them to market unrelated products.
Our handling of personal information is further described in our Privacy Policy.
Additional data processing terms may apply where required.
12. Intellectual Property
ReviewRise and its website, software, branding, designs and related materials are owned by or licensed to ReviewRise.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service during your active subscription.
You must not copy, resell, distribute, reverse engineer or commercially exploit the platform without written permission.
You retain ownership of content and data you lawfully upload.
13. Third-Party Services
ReviewRise may rely on third-party services, including:
- Google services and review links.
- Cloud hosting and database providers.
- Messaging providers.
- Payment processors.
- Scheduling platforms.
- Analytics and security providers.
Your use of third-party services may be subject to their own terms and policies.
We are not responsible for third-party outages, carrier filtering, changes to external APIs, platform policy changes or decisions made by third-party providers, except where applicable law provides otherwise.
14. Availability and Changes
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.
We may perform maintenance, introduce updates or change features.
We will make reasonable efforts to communicate significant service changes.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, ReviewRise is provided on an “as available” and “as is” basis.
We do not warrant that:
- The service will always be available.
- Every message will be delivered.
- Every link will work without interruption.
- Google will accept or retain submitted reviews.
- The service will produce specific commercial results.
Nothing in this section excludes warranties or rights that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, ReviewRise will not be liable for indirect or consequential losses, loss of profits, loss of business opportunities or losses arising from circumstances outside our reasonable control.
Our liability for direct losses will be limited to the extent permitted by applicable law and, where legally enforceable, will not exceed the fees paid by you to ReviewRise during the three months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot legally be limited or excluded.
17. Indemnification
You agree to be responsible for claims, losses and expenses arising from:
- Customer information or contact lists you submit unlawfully.
- Your failure to obtain required consent.
- Your unlawful messaging activity.
- Your violation of Google review policies.
- Your breach of these Terms.
- Your violation of applicable laws.
This provision applies only to the extent permitted by applicable law.
18. Data After Termination
Following account termination or cancellation, access to the service may be disabled.
Your information may be deleted or anonymized according to our Privacy Policy and applicable data-processing arrangements.
Certain records may be retained where required by law, for accounting purposes, to honour opt-outs or to resolve disputes.
You should export any information you need before closing your account.
19. Governing Law and Disputes
These Terms are governed by the laws of India, subject to mandatory consumer protection and other applicable laws in the jurisdiction where a user resides or operates.
The parties will first attempt to resolve disputes through good-faith communication.
Where a dispute cannot be resolved informally, it may be brought before a court or other competent forum with jurisdiction under applicable law.
Nothing in this section removes mandatory rights or remedies available under applicable law.
20. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on our website with a revised date.
Where required, we will provide notice of material changes.
Continued use of ReviewRise after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
21. Contact
For questions about these Terms, contact: