Privacy Policy

1. Introduction

ReviewRise (“ReviewRise”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

ReviewRise is operated by an independent individual based in India.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, book a demonstration, create an account or use our services.

Our services help businesses request genuine customer feedback and make it easier for their customers to leave reviews on third-party platforms, including Google.

This policy applies to visitors and customers in India, the United States and other locations where our services are available.

2. Information We Collect

The information we collect depends on how you interact with ReviewRise.

A. Website Visitors

When you visit our website, we or our hosting and security providers may collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of visits
• Referring website
• Basic website interaction and diagnostic information

This information helps us maintain website security, understand website performance and improve our services.

B. Contact and Demo Booking Information

When you contact us or book a demonstration, we may collect:

• Full name
• Email address
• Phone number, if provided
• Business name
• Business website
• Country
• Appointment date and time
• Information you voluntarily provide in a message or booking form

We use this information to respond to enquiries, arrange demonstrations and communicate with prospective customers.

C. Business Account Information

When account registration and the ReviewRise SaaS platform become available, we may collect:

• Name and email address
• Business name and contact details
• Business website
• Business location and timezone
• Google Business Profile or review link information
• Account credentials and authentication records
• Subscription and usage information
• Account settings and preferences

D. Customer Information Uploaded by Businesses

When a business uses ReviewRise’s customer management and review-request features, it may submit information about its own customers, such as:

• Customer name
• Phone number
• Email address, where applicable
• Service or transaction date
• Relevant customer communication preferences
• Consent records and opt-out status

The business submitting this information is responsible for having the legal authority and permissions necessary to provide it to ReviewRise and use it for the intended communications.

ReviewRise processes this information to provide the services requested by the business.

Our commitment: We do not sell customer contact lists or use them to independently market unrelated products to those customers.

E. Messaging Information

When messaging functionality is activated, we may process:

• Outgoing message content
• Message delivery status
• Provider message identifiers
• Incoming replies
• Opt-out requests
• Message timestamps
• Review-link clicks
• Relevant consent and suppression records

This information is used to operate the messaging service, maintain records, prevent unwanted communications and provide reporting to the relevant business.

F. Payment Information

If paid subscriptions become available, payments may be handled by third-party payment processors.

We do not intend to store complete payment card numbers or security codes on our own servers.

We may retain subscription information, transaction references, billing status and other payment-related records necessary to administer accounts.

The payment processor’s own privacy policy will also apply to information it collects.

3. How We Use Information

We use personal information for legitimate business and service purposes, including:

• Providing and maintaining ReviewRise.
• Responding to enquiries.
• Scheduling and managing demonstrations.
• Creating and administering user accounts.
• Providing customer management and review-request functionality.
• Sending review requests on behalf of the relevant business when messaging functionality is active.
• Recording delivery statuses and link interactions.
• Managing subscriptions and payments.
• Providing customer support.
• Preventing fraud, abuse and unauthorized access.
• Monitoring system performance.
• Improving website functionality and user experience.
• Meeting legal, regulatory and contractual obligations.

We do not use customer contact lists entrusted to us by businesses to advertise unrelated products or services to those individuals.

4. Legal Basis and Consent

We process personal information as permitted by applicable law.

Depending on the circumstances, processing may be based on:

• Consent provided by the individual.
• Steps requested before entering into a contract.
• Performance of a contract.
• Legitimate business purposes where permitted by applicable law.
• Compliance with legal obligations.
• Other lawful grounds recognized by applicable legislation.

Where consent is required, we will seek it before processing the relevant information.

Individuals may withdraw consent where applicable, subject to legal and contractual requirements.

5. Customer Data and Business Responsibilities

Businesses using ReviewRise remain responsible for the customer information they submit.

Each business must:

• Collect customer information lawfully.
• Obtain any consent or authorization required for communications.
• Provide appropriate privacy disclosures.
• Ensure that customer contact information is accurate.
• Respect customer communication preferences.
• Honour opt-out requests.
• Avoid uploading information they are not authorized to share.

ReviewRise processes customer information to provide the service and according to the relevant business’s instructions and our contractual obligations.

Where required, additional data processing terms may apply.

6. Sharing of Information

We may share information with service providers that help us operate ReviewRise.

Depending on the features actually being used, these providers may include:

• Vercel: Website hosting, deployment and infrastructure.
• Supabase: Database, authentication and application infrastructure.
• Cloudflare: Website security and bot protection.
• Messaging providers: Delivery of SMS or WhatsApp communications.
• Payment providers: Processing subscriptions and transactions.
• Analytics providers: Understanding website performance and usage.

We share only the information reasonably necessary for the relevant service provider to perform its function.

Service providers may process information in countries other than the country where the individual is located.

We may also disclose information where required by law, regulation, court order or a valid governmental request, or where reasonably necessary to protect our rights, users or systems.

We do not sell personal information or customer contact lists.

7. International Data Transfers

ReviewRise operates from India and may serve businesses and individuals in other countries, including the United States.

Our service providers may store or process information in India, the United States or other jurisdictions.

As a result, personal information may be transferred internationally.

Where applicable, we take reasonable steps to ensure that information is protected through appropriate contractual, organizational and technical safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information:

• Contact enquiries: retained as necessary to respond and maintain relevant business records.
• Demo bookings: retained as necessary to manage appointments and related communications.
• Account information: retained while an account remains active and for a reasonable period afterwards.
• Customer contact information: retained according to the relevant service arrangement and business instructions.
• Consent and opt-out records: retained as necessary to demonstrate compliance and prevent unwanted communications.
• Billing and transaction records: retained for applicable accounting, tax and legal requirements.
• Security logs: retained for a period appropriate to security and operational needs.

When information is no longer required, we take reasonable steps to delete or anonymize it.

Backup copies may remain temporarily until overwritten through normal backup procedures.

9. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include:

• Access controls.
• Authentication and authorization.
• Database security policies.
• Encryption in transit where supported.
• Secure handling of credentials and secrets.
• Monitoring and security logging.
• Regular review of application security.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

10. Cookies and Analytics

Our website and service providers may use cookies and similar technologies to:

• Maintain website functionality.
• Remember user preferences.
• Protect against malicious activity.
• Understand website traffic.
• Measure website performance.

We may use analytics services to understand how visitors interact with ReviewRise.

Where required by applicable law, we will provide appropriate notices and obtain consent before using non-essential cookies or tracking technologies.

You may also manage cookies through your browser settings.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Request information about how your data is used.
• Lodge a complaint with an appropriate authority.

To exercise an applicable right, contact us using the details below.

We may need to verify your identity before responding.

Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

12. Children’s Privacy

ReviewRise is intended for business use and is not directed towards children.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us, contact us so that we can review the matter.

13. Third-Party Websites

Our website and services may contain links to third-party platforms, including Google.

We do not control the privacy practices of those platforms.

When you visit or interact with a third-party website, its own privacy policy and terms apply.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

For privacy-related questions, requests or concerns, contact: