ReviewRise Review Compliance

1. Our Commitment

ReviewRise helps businesses make it easier for real customers to share genuine experiences.

We believe customer feedback should be authentic, voluntary and unbiased.

Our platform is designed to help businesses request honest reviews without manipulating ratings, filtering feedback or violating third-party platform policies.

Our review-request practices are built around four commitments:

1. Real customer experiences only.
2. No incentives for reviews.
3. No review gating.
4. No guaranteed rankings or review counts.

2. What We Allow

Businesses using ReviewRise may:

• Request honest reviews from real customers.
• Contact customers following a genuine service or transaction.
• Include a direct Google review link.
• Send respectful follow-up reminders where permitted.
• Personalize messages using appropriate customer information.
• Ask customers to share their honest experiences.
• Invite customers to leave feedback without requiring a particular rating.

Customers must remain free to decide whether to leave a review and what to write.

3. What We Prohibit

A. Fake Reviews

ReviewRise does not create, purchase, sell or arrange fake reviews.

Businesses must not submit fabricated customer information or request reviews from people who have not had a genuine experience.

B. Incentivized Reviews

Businesses must not offer:

• Discounts.
• Free products or services.
• Cash payments.
• Gift cards.
• Prizes.
• Other benefits.

In exchange for posting, changing or removing a review.

C. Review Gating

Businesses must not selectively invite only satisfied customers to leave public reviews.

For example, a business must not:

• Ask customers whether they are happy before showing them the Google review link.
• Send unhappy customers to a private feedback form while directing happy customers to Google.
• Exclude customers based on their ratings or predicted satisfaction.
• Use automated sentiment analysis to decide who receives a public review invitation.

ReviewRise is designed to facilitate unbiased requests.

D. Manipulation of Ratings

Businesses must not:

• Require five-star ratings.
• Ask for specific keywords.
• Ask customers to mention particular employees.
• Pressure customers to leave reviews.
• Ask customers to change or remove negative reviews in exchange for a benefit.
• Submit reviews on behalf of customers.

E. Misleading Activity

Businesses must not use ReviewRise to impersonate customers, manipulate review volume or engage in any other deceptive activity.

4. Customer Consent and Messaging

Businesses are responsible for ensuring that they have the necessary permissions to contact customers.

All messages must comply with applicable privacy, telecommunications and anti-spam requirements.

ReviewRise may require businesses to provide evidence of consent.

Opt-out requests must be respected, and individuals must not be contacted again through the relevant messaging channel where they have opted out.

5. Messaging Practices

ReviewRise aims to support respectful and transparent review requests.

Messages should:

• Clearly identify the business requesting feedback.
• Explain why the customer is receiving the message.
• Avoid pressure or misleading statements.
• Avoid requiring a positive review.
• Include a direct review link where appropriate.
• Respect applicable messaging frequency and opt-out requirements.

6. No Guaranteed Results

ReviewRise cannot guarantee:

• A specific number of reviews.
• A particular star rating.
• That every customer will leave feedback.
• That Google will publish every submitted review.
• A specific Google Maps or local search ranking.

Google independently determines how reviews are moderated, displayed and used in its ranking systems.

Review-link clicks are not equivalent to completed reviews.

7. Monitoring and Enforcement

ReviewRise may investigate suspected misuse of the platform.

We may:

• Request additional information.
• Pause a campaign.
• Reject an uploaded customer list.
• Restrict messaging functionality.
• Suspend an account.
• Terminate access for repeated or serious violations.

We may take action without advance notice where necessary to prevent unlawful activity, platform abuse or harm.

8. Third-Party Platform Policies

Businesses must follow the policies of the review platforms they use, including Google’s policies governing Google Maps and Google Business Profile reviews.

ReviewRise is not affiliated with or endorsed by Google.

Users should review the applicable third-party platform policies before using review-request functionality.

9. Report a Compliance Concern

If you believe ReviewRise is being used to send unwanted messages, manipulate reviews or violate this policy, contact: